Wednesday, January 21, 2015

The significance of learning and sharing that pet's story!

When you meet someone new what helps you feel you are getting to know that person?
A name is helpful, sharing one's age allows for better insight but what about when the 'new person' shares more with you?
When you find out a bit of someone's story doesn't it make you feel you truly know that person... When someone tells you where he is from, how he came to live in this city, what his occupation is, whether or not he's single, married, divorced, with or without kids, what he enjoys doing and so on- these details allow you and your 'new friend' to discover what you have in common (we all have some things in common). These details also permit you to feel empathy for your new friend and to share on an emotional level oppose to a passive, disengaged one.
I'm here to tell you- the same goes with meeting a homeless pet.
As a longtime shelter worker and volunteer I knew pretty much from day one that the pet's story could be crucial to helping it find a home.
When potential adopters see or hear: name, age, weight, and that's it for a particular pet it can be easy for them to stay disengaged, to feel that they don't truly know that pet... to just walk on by.
Wanting to rescue a pet, take it in, make it part of your life, when you don't feel like you really know that pet, can be challenging for the average person.
However when potential adopters see something like: Charlie is a 10 month old lab mix that will do anything for you to throw that tennis ball! This fun-loving, affectionate character adores the company of other dogs and people, heck he even likes cats (but we can't guarantee you they'll like him)! Unfortunately Charlie's prior owner surrendered him to the shelter because she was moving and apparently couldn't find an apartment that would accept her pet. Charlie needs an owner that knows pets are not disposable. He needs to find a home quickly since the shelter cannot keep dogs for long periods. Do you have 10 minutes now? -Great, then go fetch a volunteer to get Charlie out for you so he can get a much-needed pee break and show off those amazing tennis-ball-catching-skills! 
This is just an example. What I'm getting at is this: if you're in animal rescue, if you're seeking out adopters for homeless pets, you've got to learn as much as possible about your pets' stories and then you've got to share them- always. Share them in writing on pet adoption sites, on the backs of kennel cards, share them on social media, share them in person, just share those stories however and whenever possible. Remember, every pet has a story.
Now I'll share with you a message I received yesterday via facebook messenger from a former adopter that shared with me how significant knowing her adopted pet's story was for her when she was on the fence about adopting:



Hi Jessica!

My name is Beatriz and a few years ago, I adopted Mia from Animal Services at the Marlins adoption event in September 2012.
I think that you were the one that told me her story... how she was picked up off the street, then adopted, then returned... and was walking with her when she had her little "Adopt me" vest on that day.

I always meant to e-mail you following that day, because I can't tell you how much my life has changed since then.
She is the most loving, affectionate, loyal girl I've ever met and incredibly smart as well. She even manages to open my bedroom door and cuddle in my bed when I'm gone. She loves to tan, run, and play with other dogs.

She used to be so scared at first, especially of men, but little by little it started going away, as she met my dad, my boyfriend, and other guy friends that she learned to trust.
She also had a little bit of a peeing problem when I left the house, but that also started going away when she realized I always came back.

I just wanted to thank you, for telling me her story that day, and for being there with her. I wasn't even certain on adopting that day, but ever since I took her home, I can't imagine my days without her.

Here are some pictures of her, in case you'd like to see! And I hope that it was you!

-Beatriz
photo Beatriz sent me

Photo of Mia and I the day of the Adoption Event, we were both soooo happy she was going home!

Wednesday, January 14, 2015

Country and Dudley

As Adoption Counselor at MDAS I would walk kennel runs daily. With pen and scrap paper in hand (never new, always scrap) I'd enter via D, meander in and out through F, G, H and so on. Small to medium sized dogs were and are kept in D and J (like book shelf ends for F, G, H and I), toy-breeds and small dogs are kept in F,G,H and I. Cats are kept in rooms L and M. Larger dogs are kept in the N runs, which is a long row of kennels along the back shelter wall, the backs of these kennels open up to outside, allowing fresh air to swoosh through the shelter 24 hours a day, which is typically a great thing being that it's Miami and all. On the opposite side of the shelter near dog-receiving there are dozens more large dogs, in the west wing (WW). On any normal day there are more than 100 dogs in the west wing alone; clearly big dogs make up the bulk of the shelter dog population at Miami Dade, as is the case with any open-intake shelter.
Now that you've got the layout down, and it's alright even if you don't have it down, back to what I was saying about walking the runs daily...
I'd walk through, quickly assessing and meeting each dog on the adoption floor. Looking first at the dogs, petting some as time would allow, and reading their kennel cards while moving along. I'd glance over kennel cards for key information: arrival date, due out date, intake status (owner surrendered or stray) and sex to know if the dog was yet spayed or neutered- this was the crucial bit of info I'd gather from the cards. The color, age and breed stated on the cards weren't of initial importance to me since those were often the guess of whomever was working in dog intake and... some were better at 'guessing' than others. Color, age and breed were details I could always change as needed then print a new kennel card.
So, I'd make my little list of 5-10 dogs that: 1.) had been at the shelter the longest (more than a couple weeks) 2.) had nice personalities with no signs of aggression 3.) were ideally already spayed/neutered then... I'd get to work trying to save some lives.
Writing all this out makes me recall my first week working at MDAS as the 'Lead Adoption Counselor.'
You see, I was the first adoption counselor MDAS technically ever had. The position had been created and funded via an ASPCA grant. Ordinarily Animal Care Specialists (kennel workers) and volunteers would act as the adoption counselors at the shelter. They still did a great deal of adoption counseling even after I was hired; with an average of 500-800 adoptions per month you need many people assisting adopters along the way!
Anyhow, since this was a newly-created position when I started at MDAS there was some degree of confusion about exactly what I'd be doing as 'Adoption Counselor.' Sure, there was a page and a half job description saying things like, "Will assist adopters with interacting with pets," "Will take part in planning and orchestrating offsite adoption events," etc. but there was still a lot of grey area in regards to what I'd do day in and day out at the shelter. There aren't always adopters in the adoption area after all. So on my first day, after hanging out in the back (adoption area), petting some pets, laughing and sharing affection with them, and there still was no one to 'help adopt' I went to my then-manager, Mr. Leiva, and asked "If no adopters are in the back is it o.k. if I take a couple of dogs out to socialize? -That way I can get to know them better and I'll be better equipped to match them with the right adopters whenever they come in."
"Sure," he said, "that'd be fine, just don't be away from the adoption floor for long periods at a time."
"Great!" I thought and giddily headed back to the two dogs (kennel mates) I wanted to take out first.
Country and Dudley were their names, Country was a big, brown and white pointer/lab mix and Dudley was a, rusty-colored beagle/lab mix, both young, both boys. I chose to take them out first because they seemed a bit shy in their kennel, especially Country, who initially wouldn't even come when I called him or make any eye contact.
I entered the kennel, leads in hand and bent down, my back facing the dogs. This is what I do with shy dog introductions to let them smell and know me in as unobtrusive way as possible... it is polite in the dog world after all to show your 'butt-side' prior to your front side. Once Country and Dudley approached me (my back) I faced them sideways, still crouched down, making no real eye contact and was able to leash them.
MDAS has a small, concrete, fenced area that is great for adopter meet and greets since it's immediately outside the main building. It also has an expansive, fenced, grassy area across the parking lot, a little walk from the main shelter. This area is an oasis for shelter dogs, and where I would take them to run and play as long as time permitted (10 min segments usually). It's also where I would go with shelter volunteers when helping train them and to take dogs out to play. I took Country and Dudley there, to the 'oasis.' Seeing them transform into gleeful, playful, bouncing puppy dogs within minutes of being outside made my heart burst with love and joy. I felt so extremely happy and thought, "I love this job!"
I continued to socialize Country and Dudley the next few days. They quickly grew to know and trust me as I did them.
Then on my fourth day I went to their kennel only to find two other dogs in their place (it's rare to see an empty kennel at MDAS, and if you find one, it won't be empty for long). Where were Country and Dudley? Had they been moved, adopted?
I quickly checked in the computer and discovered they had been moved to WW63. I asked a co-worker, "Hey, why were these 2 dogs moved to the end of WW?"
"Oh, that's it for them then. They got kennel cough; that's why they're there," he said.
"Kennel cough, well that's no big deal to treat. That shouldn't be the end of the line for them just over a little cough," I replied.
I quickly learned that at MDAS it was indeed the end of the line for most dogs that ended up there, in this 'URI' (upper respiratory infection) area. Dogs moved to URI were treated while there however shelter policy didn't allow them to ever be moved back to the adoption floor, even once they were cured of kennel cough. The URI area wasn't and isn't accessible to shelter guests, aka potential adopters, so it's rare for a dog to be adopted out of the URI area since most people never even know it's there. -Not adopted, no interest in a pet, in URI most often equals euthanasia.
I was horrified. How could these 2 sweet doggies, my friends, be killed for having a little doggy cold and cough?
I simply could not let that happen. These were my friends. I had promised them in our time together in the yard that I would find them both great homes. I had told them not to worry. They trusted me. Country was making such progress! I couldn't let them die over a cold that could be cleared up in a few days.
To make (this part) of a long story short- I asked around until I found a friend, a friend of my boyfriend's to be exact, to foster Country, and Fabricio, my boyfriend, and I fostered Dudley. As luck would have it there was a major adoption event, mega-match-a-thon, just a couple of weeks away. I used this as a bargaining tool to help convince our friend Paulo to foster Country and for me to be able to foster Dudley- we already had 4 dogs in a 1-bedroom apartment.
I felt certain Country and Dudley would be well over kennel cough by the time the adoption event came around and even more certain (and hopeful) they'd find their forever homes there.
The adoption event was a magnificent success, with more than 100 pets adopted. I was able to meet Dudley's adopters, a sweet, young couple. They were great; my heart burst with love and joy once again.
When my shift had ended at the mega event Country had yet to be adopted.
The next day I found out he had been adopted but couldn't get much information on the adopter.
I called his adopter as soon as his data was entered into our computer system (it takes a few days to input this many adoptions).
The gentleman didn't seem to be the 'ideal dog owner' over the phone.
"He won't come to me, he just stands at the back of the yard, he doesn't do anything," the man said.
I was instantly worry-stricken.
"Have you tried walking Country? He's shy at first. You just need to put in the time and energy to build that bond with him then I'm sure you all with be happy together... he was thriving in his foster home, he can do great with you too," I pleaded, sounding as patient and kind as possible.
Fast forward from the day of that phone call to a few months later~
I'm in C ward- B and C rooms are designated for sick, injured, pregnant or nursing dogs- and this dog instantly catches my eye.
"You look so familiar," I said to him as I bent down.
I looked and looked. Oh God, it was Country. And he had a broken leg. And large ticks all around his neck. And his fur seemed it hadn't been petted in months. He was dirty. He still had on his shelter ID neck band even though he had left the shelter months ago! His shithead adopter never even bothered to cut off his shelter ID neck band! I was outraged and deeply saddened.
Upon reviewing his intake information in the computer I discovered he had come in as a 'stray' after being hit by a car on a busy road. Damn it!
I called Country's owner.
"Oh, he got out of the yard a few weeks ago and we never saw him again," he nonchalantly told me.
Poor Country, now what?!
By this point I had realized I could not save every dog I grew to love at the shelter. I could not foster every dog I grew to love. I couldn't foster Country. It would be a long-term foster due to his injury and I couldn't risk having a 5th dog in our apartment for that long for fears of being discovered as the 'dog lady' and potentially evicted!
I called Paulo to see if he could resume fostering Country for a while. He couldn't. He was traveling for work in the coming weeks. Damn it!
To make (this part) of a long story short Country was saved by the bell (and Dr. Serrano). He was transferred to the Humane Society thanks to a fund especially designated to operate on injured dogs. Country lived, as far as I know. But he had to spend weeks on cage rest in a vet's office, perhaps only getting out for a few minutes/day. Poor Country. Being locked up, confined, was what he feared and despised most and that became his life... for how long I don't know.
I called to check on him a couple of times but it always seemed the vet workers weren't 'bonded' with him. They were indifferent when talking about Country and his progress. I wanted to visit Country, to walk him, but I couldn't. MDAS had consumed me by this point in the game (yes, even though I had only been there a few months) and there were so many other dogs I was trying to help- constantly. Country was scheduled to go up for adoption at the Humane Society of Miami Dade once he fully recovered from his surgery. That's all I knew, that's all I'll ever know.
I set out to write this blog about networking dogs in shelters but I got distracted... what do you know... kind of like working in a shelter. Anyhow, I was able to help save many lives that were doomed, dogs like Country and Dudley, through networking. Clearly each of us only has so many good friends like Paulo that can foster or adopt a pet at any given time. Thank God I was able to find a way to reach a bigger audience to network MDAS dogs during my tenure there. Thank God for that. I'll have to write about that in my next blog so please stay tuned.
Until then leep on keepin' on rescue folks... volunteering, praying, transporting, networking, fostering!

Country at our old apt, smiling
Dudley always loved the tennis ball!




Country making himself right at home
Dudley resting